Contributor
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20 Messages
Is it possible to use mesh network for X1 cable 3rd party apps
I understand the cable box connects to my internet gateway in order to use third party apps like Amazon. For the den television however, it is too far from the gateway and the wifi signal is weak. As such the apps (well, only tried Amazon so far) are very slow. I installed a mesh network to overcome the weak signal and would like to know if it's possible to have the box in that room connect to the mesh network instead of directly to the gateway? Thanks.
Accepted Solution
XfinityBenny
Official Employee
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779 Messages
11 days ago
@derek.h Good question, and thanks for posting to the community. If you have the same network name attached to the Mesh devices, the box should pick up the closest connection point, and improve the experience. Let us know if you need more help.
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BIslander
Problem Solver
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453 Messages
13 days ago
@derek.h I believe your understanding is wrong. The apps on X1 are available even if you are not using an Xfinity gateway. You can confirm this yourself by turning off your gateway and then using the X1 apps.
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BIslander
Problem Solver
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453 Messages
13 days ago
@derek.h Like i said, just turn off the gateway and see if you can still run the apps on your X1 boxes.
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BIslander
Problem Solver
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453 Messages
11 days ago
@XfinityBenny Are you saying 3td party apps accessed through X1 boxes use the local WiFi network for streaming? How does that work? What happens if you don't have Xfinity Internet service? Is this described somewhere that customers can see?
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BIslander
Problem Solver
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453 Messages
11 days ago
@XfinityRichard Well, Xfinity Stream is not an app on X1. Really. It's an app on other devices that use the Internet to access your Xfinity TV content. I believe @derek.h is asking about getting better performance when connecting to 3rd party apps like Netflix through the X1 box. Xfinity Stream is not involved in that.
So, back to his original question - does proximity to the Xfinity gateway help in accessing apps like Amazon through the X1 box?
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BIslander
Problem Solver
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453 Messages
11 days ago
@derek.h My Xfinity B7 gateway has been in bridge mode for many years and I use my own router. I switched to a mesh system last year and get much much faster service throughout the house. But, that didn't change the responsiveness of the 3rd party apps on X1 at all. So, if accessing those apps involves the gateway, it doesn't appear to be thru Wi-Fi. I've never seen a way to log the X1 boxes into our home network.
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BIslander
Problem Solver
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453 Messages
10 days ago
@derek.h After poking around my X1 box a bit, I see that Settings/Help has a link to WiFi where it shows the Gateway status, including Wifi Name and Password. So, that in combination with the post saying 3rd party apps using the gateway have an Internet badge, leads me to conclude that the gateway itself probably is used to get to those apps. But, I remain doubtful that WiFi is involved, meaning your mesh system probably won't help.
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BIslander
Problem Solver
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453 Messages
10 days ago
@derek.h My mesh home network name matches what X1 says it gets from the gateway.
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BIslander
Problem Solver
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453 Messages
3 days ago
@derek.h In another thread, we got the explanation that X1 boxes have their own cable modems for internet connectivity. They handle streaming of apps like Netflix and do not involve WiFi. In fact, you can still stream those apps even if your gateway is down. You just need an active Xfinity internet service subscription.
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