Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?

Yes, I'm still experiencing issues with pixelation on the local HD NYC channels. I've tried unplugging the box from the wall, unplugging the power cord from the box and making sure the cables are as tight as can be, but the pixelation continues. A tech was also at my home a few months ago and said the signal levels were fine. And like I wrote, last fall, I was dealing with a similar issue and it eventually cleared up without me having done anything about it. So if it is a problem on your end, I understand. But, is anything being done to fix it?

Hello @user_ptyccd, I can certainly understand how frustrating this must be. When checking if the connections are tight, did you happen to see if there was a splitter also connected? 

There are a couple of splitters in my home. And I've made sure that the connections are tight at them. It's made no difference. As I wrote, I understand if this is an issue on Xfinity's end. But, is it being worked on? Because while I could use the Xfinity App on my computer to avoid having to deal with the pixelation, I'm not too keen on having to have to do that.

@user_ptyccd

Thanks for checking. One thing we’d like to rule out is whether the issue is related to the splitter on your coax connection. If your TV is connected through a splitter, please disconnect the splitter and connect the coax cable directly to the TV. This can help determine whether the issue is with the splitter or the signal coming into your home.

Have you tried troubleshooting through the Xfinity app? It’s a helpful self-service tool that can guide you through fixing issues or scheduling an in-home technician to resolve connection problems: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app

Unfortunately, I can't connect the cable directly to the box for the TV since the TV is in another room and the cable isn't long enough to reach the box. And as I wrote, a tech was at my home a few months ago and said the signal levels were good.

@user_d7a3fz Our team is here to help. I’m sorry to hear that swapping out the box didn't resolve things.

Do you have any additional devices connected such as splitters, power strips or amplifiers connected?

When you checked your connections did you confirm everything is finger tight and secure?

Have you tried swapping out the HDMI cables and checking to confirm if any of the coaxial cable is damaged?

Problem went away as as quickly as it started.  Had three or four days of a perfect picture, BUT LAST NIGHT, here we go again, MORE PIXELATION.  Obviously not a problem on my end.  Very disappointing !!  Xfinity, please take care of this !! 

@user_d7a3fz   Thanks for getting back to us. Can you please direct message me your first and last name along with your full service address so I can assist you further?
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