Visitor
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5 Messages
Internet and TV are unreliable on X1
The main box works fine on TV but the two smaller slave units go out every time the internet goes out once or twice a day. Can I use older cable boxes that we used to have in conjunction with the main X1 box. I'm sure the internet will never be reliable enough so this is the only solution I can think of after numerous tech visits.
As a last resort I will go back to the what we had before X1 which worked great on all three TVs.
I just got back from the Xfinity store and they're saying we really can't go back to what we had before which wasn't the original deal when I signed up.
Any suggestions or ideas greatly appreciated
CCKimberly1
Official Employee
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842 Messages
3 years ago
Thank you for reaching out to me, @user_9eaf62. I do appreciate your time and patience. My name is Kim, and I am here to help. I will be more than happy to see what has been happening here and if need be, review the account to see what we can find to fit your and your home the best. If you are wanting to use the older boxes, we may need to just adjust where the boxes are located specifically on the account.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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