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MD_Langhorne
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Sunday, August 24th, 2025

Intermittent X1 loss/return

We've been losing the Xfinity TV feed intermittently for about a week with no change in hardware or wiring, affecting both cable boxes so that they cycle through "Welcome, Bienvenido..." setup repeatedly without completion. Then, 6 hours later or overnight, the TV feed is back, although usually with more buffering or temporary freezing. Maddeningly, in one episode the living room feed (XGIv4-A) went down but the one upstairs (XiD-C) kept working -- otherwise, they fail/work in sync.
Streaming services (including Xfinity Stream), wifi, mobile and "landline" VoIP phone service are unaffected. We've swapped in and re-re-re-started a new gateway without effect. There's been busy tree trimming all around Langhorne borough by PECO contractors over the same time span... maybe that might be involved...?

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MD_Langhorne

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7 days ago

BTW, we did schedule one service appointment, then canceled because the feed came back an hour before the visit. Is it worth scheduling again -- i.e., can a technician diagnose the problem described when it's not manifesting? 

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XfinityGabriel

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MD_Langhorne, HI there! Thanks for taking the time to reach out. As someone who enjoys watching TV for entertainment, I can understand the inconvenience that is caused by buffering and freezing. I am sorry to learn about this experience. It is hard to say if the tree trimming would cause interference. You have certainly come to the right place. We are a team of expert specialists dedicated to resolving TV service issues such as this over social media. We are happy to assist and confirm if a technician is worth scheduling again. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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