Intermittent blackout of tv picture

Does anyone experience a few seconds blackout during regular programming? My tv has been doing this for quite some time. However, it does not black out when watching movies. Thinking this is a transmission problem. I'd welcome suggestions. Thank You!

I have sent refresh signal to no avail.

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Responses

user_5c53ab

Visitor

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1 Message

4 years ago

I have the same issue. I call it a hiccup. Some nights it’s once or twice, other nights it every few minutes, making TV watching unbearable. Very frustrating. No help from Comcast. I changed out my XG1v4 box, but the problem persists.

1

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CCAaron1

Problem Solver

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954 Messages

Hello and thanks for reaching out @user_5c53ab. If you are still having issues with you cable tv, I would love to assist you with a resolution. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here are detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the direct message icon

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I no longer work for Comcast.

4 years ago

0

X1

EBK18

Intermittent blackout of tv picture

user_5c53ab

CCAaron1

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