Visitor
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1 Message
Intermittent black screen
Exchanged the box for a new one at the xfinity store today. Still getting intermittent black screen issues after watching for about 30 mins. I downgraded the video resolution from 1080p to 1080i, and the box worked for an hour and then went full black. Had to power cycle to make it come back. I had previously called customer service multiple times and they finally recommended I exchange the box. I will try downgrading the rest to 720. Seems a bit silly with a 4k TV, and a nearly 300 dollar per month bill.Maybe it’s time to just exchange the service
XfinityDilary
Official Employee
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311 Messages
2 m ago
Thanks for reaching back to let us know of this situation, @user_4e010f! This is not the experience we would like for you to have. I'd be happy to troubleshoot further on our end. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
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