1 Message
Instant replay error message
From other posts, it looks like the error message I have is typical of a bad box. I’ve tried rebooting and turning off the power multiple times with no change.
Can you send me a replacement box?
1 Message
From other posts, it looks like the error message I have is typical of a bad box. I’ve tried rebooting and turning off the power multiple times with no change.
Can you send me a replacement box?
XfinityBenny
Official Employee
•
533 Messages
4 months ago
@user_f6ktub They can be replaced for free, and immediately at a local store. Find the closest one to you here https://www.xfinity.com/local/store-offers. That helps exchange one quickly without having to wait or pay for shipping. If there are no locations near you, we can ship a replacement at $15 Standard UPS Shipping, or $29 Priority UPS Shipping. We can also have a tech out to replace equipment, if remote troubleshooting does not resolve the concern.
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