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Wednesday, May 8th, 2024 10:06 PM

Closed

Instant replay error message

From other posts, it looks like the error message I have is typical of a bad box. I’ve tried rebooting and turning off the power multiple times with no change. 
Can you send me a replacement box?

Official Employee

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624 Messages

6 months ago

@user_f6ktub They can be replaced for free, and immediately at a local store. Find the closest one to you here https://www.xfinity.com/local/store-offers. That helps exchange one quickly without having to wait or pay for shipping. If there are no locations near you, we can ship a replacement at $15 Standard UPS Shipping, or $29 Priority UPS Shipping. We can also have a tech out to replace equipment, if remote troubleshooting does not resolve the concern. 

Visitor

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1 Message

Not only do you pay $15 to have their faulty box replaced, they insist you pay another $15 to return their faulty box so they can throw it away!    The problem is clearly an inaccessible sd card.  We pay hundreds monthly and $30 more when their equipment fails….jeez

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