Visitor
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1 Message
Instant Replay Card Removed
I can not rewind or pause live TV. Has anyone found an answer? I've already changed the box to a new one. Help.
Visitor
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1 Message
I can not rewind or pause live TV. Has anyone found an answer? I've already changed the box to a new one. Help.
Rustyben
Expert
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24.6K Messages
3 years ago
change the channel to a news channel. press pause. does the image pause?
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CCZachary1
Problem Solver
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672 Messages
3 years ago
@user_3759ef I would like to gather more information about the cable box model.
Could you please send our team a private message with your full name and full address?
To send a Private message to Xfinity Support from any Forum page:
Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_knjx22
Visitor
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9 Messages
2 years ago
I get the same error message when trying to pause live TV from one of my two boxes. I have big box and a small one. The big one pauses live TV while the little one gives the error when trying to pause. It says"... instant replay card removed..."
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user_28062d
Visitor
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1 Message
2 years ago
I was told I needed to update my xfinity box. I did. Everything was easy to do, but I also now get this same message about the instant replay card being removed. Funny thing is, when the ‘new’ box came I knew it did not look new. I am now sure it is a faulty box that someone retuned. What are the troubleshooting steps that I should use to possibly correct this issue?
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