1 Message

Friday, January 17th, 2025 3:53 AM

Closed

Insane broadcast delay

Has anyone ever received an answer about the insane live broadcast delay on xfinity? During football games I’m a solid 3-4 plays behind anyone else watching. I can’t take it anymore. The ending of every game I try to watch is ruined before I see it. 

There’s no way sketchy online streaming websites should be a minute ahead of my paid for cable. 

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Official Employee

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2.2K Messages

1 year ago

user_shx4uq thank you for using the Community Forums page to reach out regarding your video concerns. As a big fan of football myself, I know how frustrating it would be to have delays in the live broadcast. I would be happy to take a closer look at what is causing this issue for you. What troubleshooting steps have you already attempted with your video service?

1 Message

1 year ago

I see stats for players that the play hasn’t even happened yet. If you’re being beat by streaming, you’re losing the battle. Be better!

Contributor

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24 Messages

1 year ago

The delay is at least 30 seconds when viewing a live sporting event using your cable box. If you switch to your phone (same home network). Your delay is practically non existent. Problem is with the cable box. I am not sure why Comcast can fix the issue with their cable boxes.

(edited)

Official Employee

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2.2K Messages

Petey123 thank you for using the Xfinity Community Forums page and sharing your experience with viewing broadcast content live. I know how important a linear connection working as intended is, especially when it comes to sporting events that may have notifications alerting you prior to seeing what actually transpired. I would be happy to look into some troubleshooting with your video equipment if you have a moment.

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