input non-HD channel and want it to go to automatically go to same channel that is HD

Got a new DVR. The old one let me input non-HD channel and had a setting to convert that automatically to the HD version of that channel. I can't find a setting for that on my new DVR.

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BruceW

Gold Problem Solver

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26.9K Messages

25 days ago

... convert that automatically to the HD version of that channel. I can't find a setting for that on my new DVR.

Does https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels help?

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XfinityJohnG

Official Employee

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2.2K Messages

23 days ago

Thank you very much for reaching out here. That link and article are the best option to set that feature up.

Using your remote, press the xfinity button to bring up the on-screen menu.
Highlight Settings (the gear icon) and press OK. Highlight Preferences and press OK. Highlight General and press OK. Press the down arrow and highlight Prefer Best Available Resolution. Then press OK to toggle the feature on or off.
Press Exit to finish.

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U

@XfinityJohnG We have found that if we are on the "guide" and put in nonHD station, it goes to that nonHD station; but if we do not have the guide on the screen and input nonHD station, it does autotune to HD station.

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23 days ago

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XfinitySeth

Official Employee

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593 Messages

That is correct! The guide will always tune to any channel you enter, even the non-HD ones when on screen to display the requested channel information. Whereas when the guide is not on screen, the X1 equipment will default to the best picture quality version of a duplicate channel if it detects it.

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23 days ago

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U

user_rbhmo9

Visitor

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3 Messages

Thanks. Makes sense, just not sure that is not a change

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18 days ago

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XfinityMatthew

Official Employee

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1K Messages

Nope that has been how the X1 boxes do it for a while now. Should not be any recent change to that functionality.

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16 days ago

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X1

user_rbhmo9

input non-HD channel and want it to go to automatically go to same channel that is HD

BruceW

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XfinityJohnG

user_rbhmo9

XfinitySeth

user_rbhmo9

XfinityMatthew

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