Info Menu Freezes
When I scroll through the Info Menu screens while watching something on X1 it often freezes. The menu items will not load correctly but I can still hear the audio of whatever I'm watching in the background. The X1 box will do some sort of "soft reset" within 1-3 minutes or so. It always takes me back to the latest live channel I was previously tuned into. If I click the "Last" button I'm brought back to the On Demand content I was previously watching near the place in time for which the freeze occurred. During the 1-3 minutes that it takes to reset I can click on any button on the remote but it is completely unresponsive...as in no green LED light when I mash buttons etc. I've yet to identify any sort of pattern that triggers this issue unfortunately. Right now the "About Xfinity TV" screen shows:
Receiver: Native Version 4.0.0
XRE Protocol Version: 2.8.0
Release Version: 119.0.0
I can provide more from that screen if Comcast deems it necessary. It happens to me 2-3 times per day if I'm navigating menus while watching On-Demand content. It's been an issue for 9-12 months at least.
Does anyone else here experience the same thing? If so, is there a fix?