Contributor
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36 Messages
iHeart will not start on X1 Box
For the past month the iHeart app does not complete loading on my X1 box. It gets to a certain point and then just hangs with no music. Please look into this problem.
Contributor
•
36 Messages
For the past month the iHeart app does not complete loading on my X1 box. It gets to a certain point and then just hangs with no music. Please look into this problem.
XfinityNasser
Official Employee
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55 Messages
2 hours ago
Hi, @user_6423da. Thank you for reaching over the Xfinity Community Forums to address your concern regarding the iHeart app not loading on your X1 box. I'll be glad to take a look into it. I have a few questions to get us started:
1. Have you completed any troubleshooting steps since it happened (Even if simply unplugging power for a minute)?
2. Did you replace TV equipment in the last month?
3. Are other apps used by the X1 box getting the same issue, or is limited to the iHeart app?
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