DenverJohn1's profile

Visitor

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5 Messages

Sunday, February 26th, 2023 9:16 PM

Closed

I want to add 2nd remote to 4K Box

I don't understand why you are unable to add a 2nd remote to the new 4K XG1v4-A box. My wife and I would like to share remote control on our TV. I don't understand this restriction. We have always been able to use 2 remotes. 

Accepted Solution

Visitor

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5 Messages

2 years ago

After several repeated attempts due to the post from Blslander I was finally able to pair two remotes. One XR15 and one XR15v2. I am very happy with this result. I just kept pressing the "Xfinity" button at the same time holding down the "I" button. The code came up on TV to pair. It worked but took several tries.

I had read several places it could not be done, but I guess it can!

Thanks BLslander!

DenverJohn  

Problem Solver

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322 Messages

@DenverJohn1 Thanks for reaching out to us, are you still having trouble connecting your remotes to your cable box? Are both of these remotes the same?

I no longer work for Comcast.

Visitor

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2 Messages

@DenverJohn1​ yes!!! Thank you so much it worked!! Why do they make this soooo freaking difficult??? 

Problem Solver

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499 Messages

2 years ago

We have two remotes paired to an XG1v4-A.  An XR15 and an XR11.

Visitor

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5 Messages

@BIslander​ I have not been able to do that. Nor does the store say it is possible. I would love to know how you did that. I could not get the pairing code to appear when you press the "Xfinity" and the "info" button.

Problem Solver

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499 Messages

2 years ago

No, @billmich88888 

I haven't posted about having a problem.  Mine was a reply to DenverJohn1's post asking why it is not possible to pair a second remote to his new XG1v4-A box.  While troubleshooting a problem, I paired an XR11 remote to the DVR along with the original XR15.  The box responds to both.

(edited)

Visitor

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5 Messages

@BIslander​ Have you paired 2 Xfinity remotes to an XG1v4? box?

Problem Solver

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919 Messages

2 years ago

I have two remotes paired to a XG1v4. Just pair them and they should both work. If the remote was previously paired to a box you need to reset the remote. Instructions for such are in the user manual on the Comcast site. 

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