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user_216d77
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Saturday, August 2nd, 2025

I recently upgraded to a 4K box

The new box is working fine but the 3 DTA I have for other rooms are not working I can see the guide but channels but no video just shows dots trying to find the signal but wont receive the program this is happening on all 3 DTA but the main box is working fine. I reset the main box as well as the DTA but only the main box comes back online

Question

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Updated 

28 days ago

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XfinityEva

Official Employee

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1.9K Messages

28 days ago

Hi there! Thank you for reaching out about your boxes! We can help upgrade your DTAs to X1 TV boxes for a better viewing experience! Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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