U

Visitor

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2 Messages

Saturday, May 24th, 2025 11:14 PM

I purchased and watched movie in English in 2024, but now it is playing in Spanish! How do I get English version back?

Somehow the movie I recorded in 2024 (and watched after recording) is now playing back in Spanish. How do I get the original English version back?

Official Employee

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2.1K Messages

3 days ago

 

user_90cz2d Thanks for reaching out! It sounds like the Secondary Audio Programming (SAP) option has been enabled for that program. To disable the Secondary Audio Programming (SAP), navigate to the SAP setting on your Xfinity TV box or remote and toggle it off. You can usually access this by pressing the down arrow on your remote, selecting the SAP icon, and then choosing your preferred audio language. Alternatively, you can access the settings menu on your Xfinity box and look for audio settings or language settings to reset SAP to default or turn it off. 

 

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