I only have a cable modem outlet. How do I connect a new X1 box?

Since it's literally impossible to contact customer support - and the friendly not very helpful video never mentions how I'm supposed to install a new X1 box when all I have is the cable modem connection at the wall. Can I use a Splitter? can I get someone to come out if needed?

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

2 way splitter is easiest. You can get one at the Xfinity store if it’s open in your area

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jmcbride95425

New Poster

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2 Messages

5 years ago

Thank you for your reply. That drops the power by half. Will that affect modem performance?

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

It doesn’t drop the power in half, it drops the power by 3.5 dB (signal loss of a two way splitter. It’s only going to have an affect if your signal was already low, with one 2 way you should be fine

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Rustyben

Expert

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24.6K Messages

5 years ago

adding.. if you buy one be sure not to get a gold or brass colored cheap one. the frequency at the top should be 1002 mhz or higher

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X1

jmcbride95425

I only have a cable modem outlet. How do I connect a new X1 box?

CCAndrew

jmcbride95425

CCAndrew

Rustyben

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