1 Message

Thu, Jul 14, 2022 9:54 PM

I need to know how to go about having my overhead line replaced

I have been having intermittent connectivity with tv and internet on and off for a couple of years but seems to be getting more frequent now. My cable drop from the pole has recently "dropped" about 3 feet lower. I think something came disconnected on the pole.  I also noticed that the drop has been spliced in the past and it does not look like it's been done correctly. I want to have the overhead line replaced. I am also going to replace the lines in my house. How do i go about having a comcast service rep come out and do this?  

Official Employee


86 Messages

2 m ago

@user_f1dd5c Hello, thank you for taking the time to reach out to Xfinity Community Forum and make us aware of your concerns. I am sorry to hear you have been dealing with these issues for so long, and I am happy to do whatever I can to find a solution once and for all. First let's move to a private chat, so we can get your account pulled up. Please send us a direct message with your full name and service address. You can do this by signing in and clicking direct message, or using this link https://comca.st/3EqVMu7.

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