Visitor
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1 Message
I need a new cable box
I have multiple issues with my xfinity cable box and probably need a new one but every time I call I get the run around. I cant pause or rewind anymore, multiple apps wont load and periodically the volume is choppy and I have to restart my box which takes up to 15 minutes.
XfinityChristy
Official Employee
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2.4K Messages
1 month ago
I am so sorry to hear you're having so many issues with your TV box. I can certainly understand your frustration with having to constantly restart it, especially when you're trying to watch your favorite shows.
If you believe you need a new box, you can always exchange it at any one of our Xfinity Stores. You can find the nearest location here: https://www.xfinity.com/support/store-locator
If you'd like, I can also help you troubleshoot the issue from here. Sometimes we can fix these problems with just a few simple steps. Please let me know what you'd prefer to do.
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