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user_74da4v
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Visitor

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Monday, April 20th, 2026 9:30 PM

I loathe Xfinity!

After months of calling and telling Xfinity to discontinue my service, they finally stopped my services, then sent me overdue bills for a product I wasn't using.

They threatened collections, and once again I called to let them know that the service was discontinued. I returned all equipment.

Does anyone understand what stop service means? Now it is messing with my credit score. Hate you so much Xfinity, so glad you'll never be a part of our household again.

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2 hours ago

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XfinityThomasD

Official Employee

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1.8K Messages

2 hours ago

 

user_74da4v i'm sorry to hear about your experience and can definitely understand the frustration. Our team is available to help review the closed account to make sure it was disconnected effective for the right date if you'd like. We would need your personal information, and would request not to provide it in a public setting. Please send our team a direct message with your full name and address.

 

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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