I keep getting the wrong cable box

Last week I went to the Xfinity store to get a XG1v4 cable box, requesting that specific model, mentioning that I want a 4K/Multiview capable box. They give me a box that is not the XG1v4, and is not 4K or multiview capable - it is a much older box. So today I call Comcast and order the precise cable box that I need. Less than 8 hours later my order arrives, but again, it the wrong box. It's an XiOne-SC(B). What do I have to do to get the correct cable box?

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XfinityBenjaminM

Official Employee

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3.5K Messages

3 hours ago

user_8xg7f0 Hello! Thank you for reaching out. We are very sorry to hear that you were not given the box you wanted more than once. We'll be happy to take a look and see what we can do to get the box you want. Please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_8xg7f0

I keep getting the wrong cable box

XfinityBenjaminM

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