Visitor
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4 Messages
I have to reboot my x1 box daily
Everytime i power on my x1 box after it's been off for the night, I get a "preparing your channel line up" for about 10 minutes and then an error message RDK 03005, asking me to try restarting, which doesn't help.
I have to go onto the status troubleshooting page to reboot the box o order for it to work again. This happens everytime I power down the box and turn it back on. My question is, why do I have to do this? I dont want to leave my x1 box on all night, so turning it off should not cause a complete loss of connection. My wires and connections are fine. A tech had come by but didn't figure it out and I have been on the phone with them.
Any idea what this issue is?
Lauren
Responses
XfinityAbbie
Official Employee
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561 Messages
1 m ago
@laurenmarie_m Thank you for taking the time to reach out ant to let us know what issues you are experiencing. I want to help. Since it is a specific error message, I would like to get your account pulled up to assist with this.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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