L

Visitor

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4 Messages

Sat, Sep 11, 2021 3:15 PM

I have to reboot my x1 box daily

Everytime i power on my x1 box after it's been off for the night, I get a "preparing your channel line up" for about 10 minutes and then an error message RDK 03005, asking me to try restarting, which doesn't help.

I have to go onto the status troubleshooting page to reboot the box o order for it to work again. This happens everytime I power down the box and turn it back on. My question is, why do I have to do this? I dont want to leave my x1 box on all night, so turning it off should not cause a complete loss of connection. My wires and connections are fine. A tech had come by but didn't figure it out and I have been on the phone with them. 

Any idea what this issue is? 

Lauren 

Responses

XfinityAbbie

Official Employee

 • 

561 Messages

1 m ago

@laurenmarie_m Thank you for taking the time to reach out ant to let us know what issues you are experiencing. I want to help. Since it is a specific error message, I would like to get your account pulled up to assist with this.

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Visitor

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4 Messages

@XfinityAbbie ok, I just sent a message.

Official Employee

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355 Messages

Hi, Lauren! Thanks for sending us a direct message with your account information and for patiently waiting for a response. It is a pleasure to meet you. I am sorry to learn about this experience with the X1 set top box getting and stuck with those error messages. I never like experiencing issues when trying to watch my video service on my X1 set top box so I can understand the inconvenience that this can cause you. We can help! Let’s get this fixed as quickly as possible. What I would like to do from here is do some additional troubleshooting steps that may leave you with a service interruption for about 3 minutes. Would this be ok with you?  

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