Visitor
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3 Messages
I have no sound!
I have a 4K cable box and I turned it on this morning and there is no sound. I e tried messing with the settings, I’ve tried resetting through the a signal using the support function on the Xfinity website, I’ve done a hard reset by unplugging and plugging back in, and I’ve even switched the HDMI cable. None of this worked.
I did discover that if I turn the volume all the way to its highest setting I can hear sound. Although it’s like it’s on a very low setting.
It’s not a tv issue because the sound works on all other devices through the tv
Help!!!
XfinityPaula
Official Employee
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1.3K Messages
2 years ago
Hello @Alexbans88 Thanks for reporting the audio trouble. I'm happy to help out in any way I can. Is the sound missing on all channels? For settings, do you have Set volume to optimal stereo to yes? I'm looking at a few of the quick fixes that we find when troubleshooting. https://www.xfinity.com/support/articles/troubleshooting-audio-issues-with-xfinity-tv
Do you have any other TV's in your home?
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