Regular Visitor
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3 Messages
I DON'T WANT MY TV GOING INTO POWER SAVER MODE
I have purposely set my power saver preference to OFF so that my TV stays on all night while I'm sleeping. It worked perfectly until I recently relocated and had to order wireless WiFi set tops. The TV still stops working and goes into sleep mode. This wakes me up during the night. We also leave a TV on for our pets while we're away (and, so house looks like we're home). The same thing is happening...we get home and the master bedroom TV is in sleep mode, I can no longer go backwards if I'm 10 minutes late at the start of a show and it's extremely frustrating. While searching, I saw a similar post from 2 years ago! That sort of floored me, because, like I mentioned earlier-ours worked for years prior to moving into a different city in mid October. If a staff member is reading this-please reread it. I know what it does, and, I don't want it doing it. My settings are correct -the set top boxes aren't working. To be honest, we started cleaning the DVR out and stopped recording new shows. We can stream 90% of what we watch somewhere else. Maybe it's time to move on.
XfinityBenny
Official Employee
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575 Messages
10 months ago
@Lucy1080 Have you tried disabling the power saver? https://www.xfinity.com/support/articles/x1-power-preferences
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editman21
1 Message
6 months ago
I disabled it and the box ignores this setting. It does the same thing no matter if it's set to ON or OFF.
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PolaroidK
1 Message
6 months ago
Having the same issue.
I need my TV to continuously play (stay awake)as it's what keeps me from hearing outside noise that wakes me up. I can't keep it ON longer than 4hrs. It either goes into sleep mode or stops playing until I answer the "are you still there" question.
I don’t have an issue w/my laptop and streaming services. If Xfinity won't give us the option then I'll just opt for streaming services. I don't watch that much cable but liked it for sleep options- but now that's gone so....
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user_7dcacd
Visitor
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1 Message
5 months ago
I have the same issue. I also see the lack of customer's being able to control the use of thier TV and we pay quite a bit of money to have our TV service work when we want it to. I also noticed this issue has been a topic in the chat for over 2 years. Does xfinity have a plan to correct this, or just continue to ignore the problem? Personally, I prefer to pay a little extra in my electric bill, so I can get a good night sleep in order to function well during the work day...so I can afford to pay my Xfinity bill.
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