Contributor
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159 Messages
I don't have to activate / authorize a replacement box?
Earlier in the week I got a replacement box for one of our older boxes (didn't support Disney+ or Paramount+). I swapped the boxes, booted up the new one and it's working fine. Some of the paperwork in the box said I have to activate this new box but there were no prompts to activate it (specifically asking for the last four digits of my phone number) and it's been working fine for about 3 days now.
I just want to be sure about this. I don't want it to all of a sudden stop working. Do I need to activate / authorize a replacement box that I received?
CCChristopher
Problem Solver
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577 Messages
3 years ago
@kjakubowsk Hello and thank you for reaching out over our Xfinity Community Forum. I hope your Saturday and weekend are going great so far. I am so glad to hear that you received your new cable box successfully, and that it is working properly. Our X1 boxes don't have any special activation you have to do anymore, other than following the on-screen prompts once you connect the new box, which mainly consists of just clicking next a few times when prompted. I would be more than happy to just take a peek at your account anyway to ensure your cable box is setup on the account correctly if you wish as well, no problem at all! Anything we can do to help a valued member of our Xfinity family. If you would like me to take a look, to continue, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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