I changed the batteries in my remote, but the "replace battery" message remains...

Any idea how to clear it? For the record, I bought a brand new box of Ray-O-Vacs and put two brand new ones into the remote, and still, the warning message appears in the top right corner every minute or two.

Responses

corgi11

Problem Solver

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982 Messages

4 years ago

Go to remote settings and look at the percentage of battery you have left. If it is more than 20 per cent I would make sure my remote is correctly paired to my box and then I would refresh my box. If all that doesn’t work have Comcast refresh your box or exchange it.

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KBRUNNER

Visitor

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3 Messages

4 years ago

Thanks! I'll refresh by box now and let you know if that worked.

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KBRUNNER

Visitor

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3 Messages

4 years ago

Darn...sadly, didn't work. :-(

I'll contact Comcast - thanks!

1

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XfinityMartyR

Official Employee

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2.1K Messages

Hello, @KBRUNNER! Thank you for reaching out to us over our Community Forums. It sounds like we have a pairing issue between the Remote, and TV box. Depending on which remote you have, there are a few steps that we may be able to take to get this resolved. Or we can get a replacement sent out to you.

Please send us a direct message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

Thank you!

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4 years ago

0

X1

KBRUNNER

I changed the batteries in my remote, but the "replace battery" message remains...

corgi11

KBRUNNER

KBRUNNER

XfinityMartyR

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