Visitor

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1 Message

Wednesday, August 19th, 2026 6:36 PM

I can't find anything related to problem I'm having ... help

when I go to guide for favorites ... all I get is a screen directing me how to add channels to my favorites ... but screen is totally non functional ... and the only way out is to go to another channel group like HD or ... 

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Expert

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120.2K Messages

2 days ago

The concern is not "Home Networking" help related........... Topic moved here to the TV help section for assistance. 

Official Employee

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983 Messages

9 hours ago

Greetings, user_23miog! Thanks for reaching out with your XFINITY favorites feature issue. You have reached the right place to look into this matter for you! Are you experiencing this issue through the X1 boxes or on the Stream app as well?

 

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