Jen626's profile



2 Messages

Tue, Jul 19, 2022 6:16 AM

I can't do Xfinity anymore

For the past 3 years (yes 3 years!) we have had problems with our X1 DVR cable box.  It lags, it freezes, it gives RDK-03033 errors.  Over and over.   I system refresh and restart the box several times a day. When I call to complain they tell me we need a new cable box.  I have also asked for a newer box so we can watch Paramount+ and Disney + on the DVR box like we can on the downstairs non DVR box.

They have send me a "new" cable box 6 times.  Twice it was the same old box we already have, we swap, the problem continues.  Once it was a non-dvr box like we have downstairs.  Twice it was a dvr box OLDER than the current one. They tell me they are sending a NEW box repeatedly and I get nothing whether I order at the store, on the phone or through the TV when it tells me my equipment is too old to run certain apps.  I have gone into the Xfinity store at least 3 times to be told they don't have newer boxes and give me the same one I have or an older model, or they "order" one that I never get.  Our downstairs box works flawlessly at all times.  It's not the signal.  It's not the wiring.  Tried switching upstairs and downstairs boxes and the box doesn't work downstairs.  Customer service says it's the cable box but can't send me a new one. I give up. I have cable for convenience but this is the opposite. 

Official Employee


115 Messages

2 m ago

Hello, @Jen626Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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