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writerinrenton
1st Topic

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2 Messages

Tuesday, June 28th, 2022 6:35 PM

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I am not able to record certain channels that are a part of my subscription.

Some channels that are a part of my subscription and I was able to record as recently as 4 days ago are now not allowing me to record or set a recording. I can watch the channels on my TV live but not on the streaming app unless I go to my "favorite channels list" where I can watch live but not record. Not sure what's going on.

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Updated 

3 years ago

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user_03a327

Visitor

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1 Message

3 years ago

Many shows that we used to be able to record are now part of different streams like Paramount, Disney, Discovery, Etc.  They can "block" the recording so that you have to add the subscription to the Xfinity service.  Sucks

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user_63a612

Visitor

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1 Message

3 years ago

I'm having the same issue. I can't record like the Hallmark channel as they are doing Christmas movies in July.  It seems the HD channels say require a subscription.  I pay thru the roof for cable and shouldn't have to require a subscription to do this.

2

Kajohn345

New Poster

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7 Messages

@user_63a612​ 

same. I recorded hallmark just last week but now I can’t. :( I am not paying for another service. If I have to subscribe to more services, I will be cancelling xfinity. It’s so ridiculously expensive already. 

3 years ago

0

Rostbp0ooooo

Visitor

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1 Message

I can’t record anything on Hallmark channel

3 years ago

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XfinityMarc

Official Employee

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6 Messages

3 years ago

Good afternoon,

 

I wanted to check in with you to see if you're still experiencing the recording issue. We would love to look into the issue and help to resolve it if you're still experiencing it.  Definitely let us know!

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writerinrenton

Visitor

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2 Messages

@XfinityMarc​ Hi,

I thought the problem was resolved but I can only set recordings for the Hallmark channels directly from the TV. I've always been able to set a recording from my phone app but now not for Hallmark. I can still set recordings for all my other channels from the app. Looks like some issues still needs attention.

3 years ago

0

XfinityRoberto

Official Employee

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1.7K Messages

Do you get a any error codes or error messages when trying to  set the recordings? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Aimnorth

New Poster

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4 Messages

@XfinityMarc​ I am having a

problem setting up recordings for ch 999, CBC. I can record on 99, but it does not record in hd and looks awful! 

3 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

@Aimnorth we appreciate you posting on our Xfinity Forums. What type of error do you receive if you try to set the recording for ch 999? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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