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user_Sc3529
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2 Messages

Tuesday, August 27th, 2024 1:55 AM

I am getting a message saying there is trouble connecting and I’m not able to watch tv

My tv is showing a message saying that it’s having trouble connecting 

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18 days ago

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XfinityJohnG

Official Employee

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1.2K Messages

2 months ago

Thank you for reaching out to us here @user_Sc3529. If you are still receiving those error messages on your TV I will be happy to look into that from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

(edited)

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user_sfglye

1 Message

20 days ago

Me, too.  “ Sorry, we are having trouble connecting…”

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XfinityJamesC

Official Employee

 • 

1.6K Messages

Greetings, @user_sfglye! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're also having issues with your cable box, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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