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user_51a515
1st Topic
1st Reply

Visitor

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3 Messages

Wed, Aug 4, 2021 5:32 AM

Hulu mistakenly says "free" on X1 menu

I have temporarily cancelled my Hulu subscription through Xfinity but all of the Hulu movies still show up as "free" when going through the Xfinity movie menu. (When I click the "free" movie it then says I must subscribe to Hulu in order to watch it.) Is there any way to remove this false "free" ? It is extremely annoying.

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1 m ago

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billmich88888

Contributor

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450 Messages

1 m ago

how long ago was the cancellation?

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user_51a515

Visitor

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3 Messages

1 m ago

It's been about 9 days. This happened once before and it never cleared up but that time I ended up getting Hulu again after a few weeks.

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XfinityValerie

Official Employee

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181 Messages

Thank you for that feedback, @user_51a515, I can definitely see how confusing that would be. Have you attempted any basic troubleshooting steps to refresh the cable box itself? 

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1 m ago

user_51a515

Visitor

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3 Messages

Yes, I did that but it didn't help. It's been over 2 weeks now.

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1 m ago

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andyross

Gold Problem Solver

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7K Messages

I have a similar issue with HBO Max. Shows from there still show free, even though I let my subscription expire and the app isn't even logged in anymore.

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1 m ago

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