JLWilder's profile

New Poster

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3 Messages

Fri, Oct 2, 2020 7:00 PM

Hulu & HBO

I have a wireless x1 box, I DO have access to my Hulu account ON that box.  BUT... I do NOT have access to my HBO subscription thru Hulu ON that box!  Why?  I can access it from my Windows 10 PC, but NOT my x1 box.  Can someone please explain?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

That’s a Hulu/HBO decision on what to allow through the app.

New Poster

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3 Messages

7 m ago

What do you mean?  I thought this WAS an open and public forum.  If not please provide a link to the open forums and I'll gladly repost there.

BruceW

Gold Problem Solver

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22.3K Messages

7 m ago


@JLWilder wrote: ... I thought this WAS an open and public forum. ...

Your post is public. The poorly worded "post publicly" advice in the Expert and Employee signature blocks is intended to encourage customers to post a public message instead of sending a Private message. It appears in all the messages they post.

New Poster

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3 Messages

7 m ago

Thanks, Bruce.  For a sec there I thought I wasn't posting correctly even though I've been forum posting for 30+ years.  At any rate, does anyone have any ideas regarding my Hulu/HBO problem on my TV?  Again, I can get the Hulu app to load, and I can watch any of the standard Hulu content EXCEPT my newly added HBO subscription.  Like I said earlier, I CAN see this HBO content on my Windows 10 Desktop... but for some reason, I cannot see it on my X1 box.  This is really puzzling me.

Rustyben

Expert

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24K Messages

7 m ago

https://community.hulu.com/s/questions has a few questions unanswered by Hulu. It must be a contract stipulation possibly between HBO and Hulu and/or Comcast.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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