5 Messages
how to undo xfinity x1 cloud DVR setting "delete upcoming recordings" option for a "series" program ?
background:
1. I had a "series" programme recording working before i left for a vacation
2. before leaving for vacation, i used the option "delete upcoming recordings" to save space on my DVR so it does not flood (or use) all my memory while i am away
now once I am back from vacation, i want to "re-record" the same series program for which i had selected "delete upcoming recordings", when i am trying to re-record the same "series" again, it says the "recording is set" but when i go in "Scheduled" program list , they are missing from the scheduled list , so it is refusing to record them again.
is there a way to undo this cloud DVR setting : "delete upcoming recordings" for that particular series programme on my xfinity X1 cloud settings , it still remembers that i had cancelled upcoming recordings for that particular programme series, now i can't re-record them again.
I am looking for a way to reset my Xfinity X1 DVR cloud settings to the default state so i can re-record my program
also i can't find any option to manage xfinity X1 cloud "DVR settings" on xfinity app , website or box itself
my main goal is to override this option "delete upcoming recordings" option for that particular "series" program , so i can re-record the series again
please let me know if you folks know a way out or where we can find the xfinity x1 cloud DVR settings stored or accessible from
things tried but did not help are
1. tried "device settings" -> "Sync DVR now"
2. replaced the xfinity x1 cable box
3. restarted the box , also tried "system refresh"
since replacing the xfinity x1 cable box did not fix it , so the DVR settings are not tied to physical DVR box , is it getting stored somewhere in xfinity cloud service , don't know how to see the my current (modified) xfinity x1 cloud DVR settings ? want to wipe them out or reset (or restore) back to the defaults
can someone from xfinity team please respond to this query ?
thanks
user_z8s6bt
5 Messages
11 months ago
any solution from xFinity x1 team or staff on the above query , if they are monitoring these forums , thanks
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XfinityJoshuaG
Official Employee
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331 Messages
11 months ago
@user_z8s6bt thank you for bringing this to our attention and for trying so much already. Could you please direct message us your full name and address so we can look into this for you?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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