Visitor

 • 

2 Messages

Tuesday, January 13th, 2026 9:44 AM

how to set TV input to correspond with Xumo stream box?

Replaced batteries in XR100-UG remote. Remote doesn't work now. TV has picture.

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

10 hours ago

@user_57khj0

Thanks for reaching out to us,  This link  https://www.xfinity.com/support/articles/programming-your-xfinity-remote has great information on how to pair remote to have it work with your TV & wireless Xumo box

Gold Problem Solver

 • 

27K Messages

6 hours ago

Replaced batteries in XR100-UG remote. Remote doesn't work now. TV has picture.

Keep in mind that a "remote" problem might be caused by the remote not sending the correct signals, OR by the device receiving the signals not processing them correctly. With that in mind, some "first aid" suggestions:

  1. Unplugging the cable box for a minute or so to reset it
  2. Changing the batteries in the remote (done)
  3. Replacing the remote
  4. Replacing the box

Consider getting another remote so you have a spare. Test the spare to make sure it's working, then remove the batteries (so they don't drain and cause corrosion), and maybe store it with a copy of the programming instructions from https://www.xfinity.com/support/articles/programming-your-xfinity-remote.

If you need to replace the remote, see https://www.xfinity.com/support/articles/lost-or-broken-remote-controls 

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

forum icon

New to the Community?

Start Here
// -->