How to get a Sofabaton U1 remote with an Xfinity X2G2v2-P

I purchased a Sofabaton U1 Universal remote control. All of my AV components paired successfully except for my Xfinity X1 service.
I understand that the remote is ir only. I have read that the Xfinity X1 should also be able to use ir.

I would appreciate any assistance on how to make ir available to the U1 remote.

Responses

CCShan

Official Employee

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443 Messages

2 years ago

@Rob_555 Thank you for reaching out.

Do you still have the previous remote paired to the box? You'd need to unpair it first, and make sure that the line of sight to the box is clear and close when setting it up, the boxes do support both IR and RF, if the box is behind say a closed cabinet door, you'll want to check it with it open as well.

Have you checked with Sofabatons support for that device, by chance?

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Rob_555

Frequent Visitor

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15 Messages

@XfinityShan

Thanks for your reply. Sofabaton was little help. Before I unpair the original remote, I have a question. Is it possible to use an ir and rf remote or only one per setup. I would like to use the Sofabaton however, my wife would like to continue to use the Xfinity remote. Is this possible.

Many thanks for your assistance.

2 years ago

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BIslander

Problem Solver

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499 Messages

I believe the U1 is an IR remote like Harmony. I have used Harmonys with Comcast while the X1 boxes remain paired to the Xfinity RF remotes. So, you should be able to use SofaBaton while your wife uses Xfinity. But, in my experience, the RF responsiveness is much better than what you get from IR.

2 years ago

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CCShan

Official Employee

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443 Messages

2 years ago

@Rob_555 You would need to use one remote with the box. You wouldn't be able to have multiple remotes paired with it at once.

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BIslander

Problem Solver

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499 Messages

@XfinityShan Are you sure? I have an XR15 and XR11 both paired to one of my XG1v4 boxes. Also, I don't think the SofaBaton U1 pairs with the X1 box. It just sends IR commands.

(edited)

2 years ago

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Rob_555

Frequent Visitor

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15 Messages

2 years ago

Thank you for the information. I now understand my options.

thanks again.

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CCGina

Official Employee

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800 Messages

We're glad you reached out to ask here in our Forum! This community is wonderful and always glad to help, so if you have any other questions now or in the future, please don't hesitate to utilize this platform again!

We appreciate you being a contributing member :)

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2 years ago

0

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Rob_555

How to get a Sofabaton U1 remote with an Xfinity X2G2v2-P

CCShan

Rob_555

BIslander

CCShan

BIslander

Rob_555

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