How to do X1 swap when the one I have is not the only one accepted.
An OTT app wanted me to swap my X1 box first. Looking at https://www.xfinity.com/support/articles/what-to-know-when-updating-x1-tv-box it says that the only one that can be returned is the RNG150 which I don't have. The one I have has no name, but is the one pictured on the above page under "Required X1 Equipment" under bullet 2, though that says it is an "Additional Box" when really it is my primary - and only - X1 box. What do I do?