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jaman57
1st Topic

Regular Visitor

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4 Messages

Fri, May 14, 2021 4:35 PM

How to do X1 swap when the one I have is not the only one accepted.

An OTT app wanted me to swap my X1 box first. Looking at https://www.xfinity.com/support/articles/what-to-know-when-updating-x1-tv-box it says that the only one that can be returned is the RNG150 which I don't have. The one I have has no name, but is the one pictured on the above page under "Required X1 Equipment" under bullet 2, though that says it is an "Additional Box" when really it is my primary - and only - X1 box. What do I do?

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1 m ago

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Accepted Solution

ComcastMorgan

Official Employee

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2.5K Messages

1 m ago

Hi there. We understand this is a bit confusing. We can help! Can you please confirm the model number of the cable box you're using? It should be listed on a sticker on the bottom of the cable box in your case. 

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jaman57

Regular Visitor

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4 Messages

It is a Samsung SX022ANC.

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1 m ago

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ComcastMorgan

Official Employee

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2.5K Messages

Got it. Thank you for confirming! You have a Samsung XG2v2. You can exchange your TV Box on X1 through the following X1 apps: Peacock, Disney+, ESPN, Hulu, Netflix, YouTube, Paramount +, HBO Max, Amazon Prime Video, NPR One, Pandora, Spotify and iHeartRadio. You can exchange a Samsung XG2v2 TV Box through the Hulu app. If you have trouble doing that, we can certainly assist you with a box swap right here. I wanted to share this link with you as well, it has some helpful/relative into: https://comca.st/3yfdPjk. Please let us know what other questions you have. We're here to help!

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1 m ago

jaman57

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4 Messages

Thank you very much!

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1 m ago

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