Regular Visitor
•
4 Messages
How to do X1 swap when the one I have is not the only one accepted.
An OTT app wanted me to swap my X1 box first. Looking at https://www.xfinity.com/support/articles/what-to-know-when-updating-x1-tv-box it says that the only one that can be returned is the RNG150 which I don't have. The one I have has no name, but is the one pictured on the above page under "Required X1 Equipment" under bullet 2, though that says it is an "Additional Box" when really it is my primary - and only - X1 box. What do I do?
Responses
Accepted Solution
ComcastMorgan
Official Employee
•
2.5K Messages
1 m ago
Hi there. We understand this is a bit confusing. We can help! Can you please confirm the model number of the cable box you're using? It should be listed on a sticker on the bottom of the cable box in your case.
3