Hello, user_57c509 thank you for taking time out of your day to create a post. You have contacted the right place for assistance, and want to ensure you're able to delete your favorite channels. Reviewing this helpful article, the process to remove is the same as setting up the favorite channel: https://www.xfinity.com/support/articles/x1-guide-add-a-channel-to-favorites.
On the remote, press the Guide button once to access the main guide.
Go to the channel you want to add to Favorites.
Press the left arrow button on the remote to highlight the channel and press OK.
Use the right arrow button to highlight Favorite.
Press OK on the remote to add the channel as a Favorite.
To remove the channel as a Favorite, repeat these steps and choose Remove Favorite instead of Favorite.
This whole post is [Edited: "Language"]. There’s no way to remove channels from the guide that were previously favorites. The locally stored data direction doesn’t work.
Hi there, user_luxypz! We are happy to further help so your Favorite list only displays the channels you want on there. That is how I use my guide as well and understand wanting it to work properly!
Did you try the steps to remove the favorite listed here?
1. Filter the Guide to All Channels. (You can press the guide button twice to bring up the guide view options.)
2. When viewing a channel and not in any menus, on the remote, press the Guide button once to access the main guide. 3. Go to the channel you want to add remove as a Favorite. 4. Press the left arrow button on the remote to highlight the channel and press OK. 5. Use the right arrow button to highlight Favorite. 6. Press OK on the remote to remove the channel as a Favorite.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
the issue here is that the method used to remove favorites requires you to be subscribed to the channel to remove it. so, if you had a channel marked as a favorite, but changed packages so that you are no longer subscribed to it, you can't remove it from favorites. maybe someone in tech support can "magic" this and fix it, but as a user, you are SOL.
XfinityJustinC
Official Employee
•
1.2K Messages
11 months ago
Hello, user_57c509 thank you for taking time out of your day to create a post. You have contacted the right place for assistance, and want to ensure you're able to delete your favorite channels. Reviewing this helpful article, the process to remove is the same as setting up the favorite channel: https://www.xfinity.com/support/articles/x1-guide-add-a-channel-to-favorites.
After setting up your Favorites list, you can filter the guide to display only your favorite channels.
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user_luxypz
1 Message
7 months ago
This whole post is [Edited: "Language"]. There’s no way to remove channels from the guide that were previously favorites. The locally stored data direction doesn’t work.
(edited)
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