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user_008546
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6 Messages

Thursday, March 23rd, 2023 7:17 PM

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How to connect modem and cable box in the same room

I have an ARRIS TG1682G modem in one of my bedrooms. I want to move it to the living room, but I am unsure how to connect it and the cable box since I only have one line from the outside. The cable box is model XG2v2-P. Can I use a splitter, or is there another connection that will work? Thank you!

Question

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Updated 

2 years ago

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BIslander

Problem Solver

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501 Messages

2 years ago

We have two splitters in our house.   One is in the basement where the signal arrives in the house with feeds to four rooms.  There's also a splitter in one of the rooms with one leg to the modem and the other to a TV.  Comcast set all of that up when they ran cable to our neighborhood 15 years ago. 

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user_008546

Visitor

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6 Messages

@BIslander​ Okay, I will try a splitter. Thank you.

2 years ago

0

CCValerie

Official Employee

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974 Messages

Thank you for sharing your feedback and set up, @BIslander.

 

@user_008546, have you already connected a splitter? Did it resolve the issue?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_008546

Visitor

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6 Messages

Yes, I did, but it did not work.

2 years ago

0

BIslander

Problem Solver

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501 Messages

What is not happening?  

2 years ago

0

XfinityRoberto

Official Employee

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1.7K Messages

I am sorry the splitter did not work for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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