MichaelRH's profile

Frequent Visitor

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16 Messages

Friday, May 17th, 2024 4:43 AM

Closed

how to adjust the clock on a XG1-A cable box

The clock is about a minute too fast, so we lose the last minute of recordings.

Gold Problem Solver

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7.9K Messages

6 months ago

The clock is set from a Comcast server. It is not used to start/end recordings. That is controlled by the servers, too. There is a setting that tells the DVR automatically add a bit to all recordings.

Frequent Visitor

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16 Messages

@Andyross​ But why isn't Comcast time synced with the networks?  Comcast time doesn't match with clock on my Apple desktop that is set in Cupertino.

And, yes, I know I can set the recording times to pick up he extra minute, but it's a pain

OK- time to admit this is really is a first-world problem.

Official Employee

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2K Messages

6 months ago

Hello, @MichaelRH 

@Andyross is correct about the clock being managed by our servers. You can use this article https://www.xfinity.com/support/articles/x1-modify-the-recording-time-of-a-program to adjust the recording time so it will catch the last minutes of your recording. 

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