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How to activate ir mode for new remote
My Wife has bad vision, so I got a new simple remote for her. But it requires ir mode to change cable channels. I am told there is an ir mode that needs activating. The menus I am told to search do not have that option anywhere. My xfinity remote is too complex for her including the voice command feature.
How do I switch to ir mode? This mode is used by most third party universal remotes.
Rustyben
Expert
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24.6K Messages
4 years ago
IR is always on and available. it is line of sight.
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user_RobertB
Contributor
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350 Messages
4 years ago
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
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