Visitor

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4 Messages

10/28/2026 2:50 AM

How do I order an XG1V4

My DVR was recently replaced with an XiOne wifi based box that does not have live rewind.  I would like to swap it for an XG1V4.  Can you please send me one.

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Problem Solver

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727 Messages

8 hours ago

XG1v4s are increasingly hard to get.  But, the Xi6 does live rewind, too, and they are much easier to get. 

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Visitor

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4 Messages

Hello, i have a dedicated audio receiver setup that requires a true hardwired coaxial connection to prevent HDMI handshake errors and audio stutters.  I also need the full hour of buffer and not the 25min.  Is there any way to request an XG1v4?

Visitor

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4 Messages

I am honestly not happy that xfinity did not replace my DVR with a DVR.  It was a significant downgrade going to the XiOne and the XG1v4 would be similar to what I had.  Can you please mail me a XG1v4 and I will return the XiOne.  Your attention to this matter is greatly appreciated.

Problem Solver

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727 Messages

6 hours ago

HDMI handshake errors and audio stutters?  While I use an XG1v4 in my 5.1.4 Atmos layout, I tested an Xi6 for several weeks and did not have those kinds of problems.  

Problem Solver

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727 Messages

44 minutes ago

@user_a7ys35  I'm just a customer like you.  My comment about limited XG1v4 availability is only based on personal experience and posts from others who have struggled to get them.  I've been shipped the wrong box about as often as the right one when I've needed to swap one out.

Personally, i prefer the XG1V4, mostly because of an audio issue that only affects people with Atmos layouts like mine.   As for your research, the Xi6 does live rewind, too, altho only up to 25 minutes, not an hour.  It also does 4K 60 video and supports Dolby Vision while the XG1v4 is limited to HDR10.  And I have no idea about your comment saying the XG1v4 integrates more reliably with home theater receivers.  The X1 boxes don't use HDMI ARC at all.   That's a function for sending audio from a TV to a receiver.  I tested an Xi6 for several weeks and it did everything as well as my XG1v4 except for that sound issue unique to Atmos systems.  

At any rate, it seems like you should be able to still get an XG1v4.  Just need to be patient.

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