How do I get a tech to check my outside line???

My cable has been out for a week now after a storm.  I have family health issues that make it so that I cannot have strangers in my home right now.  But the techs refuse to check my outside line for a signal or damage after the storm, they insist they MUST start in the house and go from there.  Is there no way I can just have someone check the outside components and then if there are no findings I can consider someone in the house with precautions??  I get there are steps for troubleshooting but there must be exceptions made, right?  I'm very very frustrated by the situation.