How do I delete the Max app and reinstall it?

Was watching a program and midway through the episode the language switched to Hungarian. I contacted Max support and they couldn’t fix it. Recommended I delete and reinstall the app. It’s happening on multiple tv’s.

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CCSheila

Retired Employee

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1.1K Messages

6 months ago

Raj0194 Hi there! I am happy to help. Which device are you using to stream on?

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Raj0194

6 Messages

Hello. Streaming from my tv.

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6 months ago

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CCSheila

Retired Employee

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1.1K Messages

Thanks, are you using X1 to stream?

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6 months ago

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Raj0194

6 Messages

Yes I’m streaming through the Max app on the x1 platform.

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6 months ago

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XfinityThomasC

Official Employee

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2.6K Messages

@Raj0194

You cannot directly delete apps on the X1 platform. Have you attempted to perform a restart or system refresh on your TV box? Press the Xfinity button, go to settings, help and select one of these options from the Tools menu. The Xfinity App also offers similar troubleshooting options.

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6 months ago

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Raj0194

6 Messages

Yes I did try a system restart.

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6 months ago

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BIslander

Problem Solver

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503 Messages

6 months ago

If you are using the Max app thru Xfinity, I don't think us end users can delete, update, or re-install third party apps.

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Raj0194

How do I delete the Max app and reinstall it?

CCSheila

Raj0194

CCSheila

Raj0194

XfinityThomasC

Raj0194

BIslander

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