New Poster
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4 Messages
How do i connect my xfinity X1 to the internet?
Just switched out my Xfinity owned modem+router for my own separate modem and router. My internet and phone work, but I'm having trouble connecting my TV to the internet because I have no idea how to access the TV settings to change the WiFi connection.
The error code that I'm getting is RDK-03033
Responses
Daniel-F
New Poster
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4 Messages
8 m ago
Actually one more thing, I have the Pace and Cisco XiD X1, that box isn't compatible with my own modem and router?
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CCAndrew
Diamond Problem Solver
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25.9K Messages
8 m ago
https://www.xfinity.com/support/articles/wireless-tv-box-faqs
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Daniel-F
New Poster
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4 Messages
8 m ago
The error message states:
We're having trouble connecting to the Internet.
Please check that your cables are tightly secured and try again. If that doesn't work, go to xfinity.com/support/status or use the My Account mobile app to check for service outages and get additional troubleshooting tips.
Error code: RDK-03033
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Daniel-F
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4 Messages
8 m ago
Oh ok thank you
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