Daniel-F's profile

New Poster

 • 

4 Messages

Thursday, September 17th, 2020 11:00 AM

Closed

How do i connect my xfinity X1 to the internet?

Just switched out my Xfinity owned modem+router for my own separate modem and router. My internet and phone work, but I'm having trouble connecting my TV to the internet because I have no idea how to access the TV settings to change the WiFi connection.

The error code that I'm getting is RDK-03033

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

4 Messages

5 years ago

Actually one more thing, I have the Pace and Cisco XiD X1, that box isn't compatible with my own modem and router?

Gold Problem Solver

 • 

25.9K Messages

5 years ago

If you have a wireless box, it’s not compatible with your personal equipment
https://www.xfinity.com/support/articles/wireless-tv-box-faqs

New Poster

 • 

4 Messages

5 years ago

The error message states:

We're having trouble connecting to the Internet.
Please check that your cables are tightly secured and try again. If that doesn't work, go to xfinity.com/support/status or use the My Account mobile app to check for service outages and get additional troubleshooting tips.
Error code: RDK-03033

New Poster

 • 

4 Messages

5 years ago

Oh ok thank you

forum icon

New to the Community?

Start Here