Thank you for reaching out. I completely understand wanting more control over your viewing experience. While the Xfinity screensaver cannot be completely disabled, I’m happy to help with any available settings or options.
@XfinityOrlandoM As many complaints about the tv not staying on for more than 4 hours, I would think Xfinity would listen to their customers and change the software so the tv could stay on indefinitely
Thank you for taking the time to share your feedback with us. We genuinely appreciate it and understand how important it is to have a viewing experience that works the way you expect.
This feature is designed to help save power while maintaining a reliable Xfinity viewing experience. We truly value your input, as it helps us continue improving the experience for our customers. Your TV will stay on longer than four hours when there is remote activity.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
The screensaver is designed to save power when you are not actively watching TV. If there is no remote activity, such as changing channels, for five hours, the TV will enter power saver mode.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityOrlandoM
Official Employee
•
3.5K Messages
3 days ago
@user_7g9ndw
Thank you for reaching out. I completely understand wanting more control over your viewing experience. While the Xfinity screensaver cannot be completely disabled, I’m happy to help with any available settings or options.
https://www.xfinity.com/support/articles/x1-screen-saver
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