Visitor
•
1 Message
How can i get the xfinity XG1v4 4K box with DVR? I have been into store 4 times and keep getting Xi6-A
I have a 4K tv and i am trying to replace old set top box with new XG1v4 4K box with DVR. I have been in the Xfinity store 4 times and have been sent the Xi6-A companion box 4 times. Please advise.
XfinityKei
Official Employee
•
2.4K Messages
2 months ago
@user_7k2lyz Thanks for bringing your concerns to our attention. I'm sorry to hear you're unable to locate your preferred box. Our warehouse will send a replacement box if your requested box is not available.
Did the store mention if they except to receive more or a date to check back?
How recent was the last box you received?
0
0
jlomberk
Frequent Visitor
•
8 Messages
3 hours ago
I want to upgrade my tv box to the model that supports 4K, specifically the XG1V4. I have been to my local store several times but they have not had it in stock.
0
0
BIslander
Problem Solver
•
614 Messages
2 hours ago
From my experience and posts from others, the XG1v4 is rarely available in stores. I've gotten mine through this site or online customer support. The right box has arrived about 60-70% of the time that way. I've had to send the wrong box back the other times.
0
0