Visitor
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1 Message
How can i get the xfinity XG1v4 4K box with DVR? I have been into store 4 times and keep getting Xi6-A
I have a 4K tv and i am trying to replace old set top box with new XG1v4 4K box with DVR. I have been in the Xfinity store 4 times and have been sent the Xi6-A companion box 4 times. Please advise.
XfinityKei
Official Employee
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2.3K Messages
1 day ago
@user_7k2lyz Thanks for bringing your concerns to our attention. I'm sorry to hear you're unable to locate your preferred box. Our warehouse will send a replacement box if your requested box is not available.
Did the store mention if they except to receive more or a date to check back?
How recent was the last box you received?
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