ANDY_RHODES1's profile

New Poster


1 Message

Mon, Feb 15, 2021 6:00 AM

how can i actually speak to an agent? everything i tried online failed

been trying for over an hour now to reset my TV box as it says "Failed to Download image". then prompts to give XFinity a call. after 45 mins with the awful automated service I still have no resolutiona nd cant get to an agent. Absolutely infuritaing



Official Employee


96 Messages

2 m ago

Hi, @ANDY_RHODES1. I hate to hear that you're having such a hard time getting through to someone. Not to worry, our team is here for you on the forums and would be happy to help. We are experts in all things Xfinity and will work to get your TV working as expected again. Can you please send me a private message, click on my name "ComcastStarr" and click "send a message" please include your name and address and we can continue there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Diamond Problem Solver


25.9K Messages

2 m ago

Is it a blue screen that the cable box is displaying

New to the Community?

Start Here