New Poster
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1 Message
how can i actually speak to an agent? everything i tried online failed
been trying for over an hour now to reset my TV box as it says "Failed to Download image". then prompts to give XFinity a call. after 45 mins with the awful automated service I still have no resolutiona nd cant get to an agent. Absolutely infuritaing
Responses
ComcastStarr
Official Employee
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96 Messages
2 m ago
Hi, @ANDY_RHODES1. I hate to hear that you're having such a hard time getting through to someone. Not to worry, our team is here for you on the forums and would be happy to help. We are experts in all things Xfinity and will work to get your TV working as expected again. Can you please send me a private message, click on my name "ComcastStarr" and click "send a message" please include your name and address and we can continue there.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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CCAndrew
Diamond Problem Solver
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25.9K Messages
2 m ago
Is it a blue screen that the cable box is displaying
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