Thank you for reaching out to us. I understand how frustrating it can be when your TV channels are glitchy and keep freezing. Let's work together to resolve this issue for you. 😊
Troubleshooting Steps Here are a few steps you can try to fix the issue:
Restart Your Cable Box: Unplug your cable box, wait for about 30 seconds, and then plug it back in. This can often resolve temporary glitches. Check Connections: Ensure all cables are securely connected to both your cable box and your TV. Loose connections can cause signal issues. System Refresh: Use the Xfinity My Account app to send a refresh signal to your cable box. This can help resolve many common issues.
Please let me know if you've tried these steps and if the issue persists. We can then explore other solutions.
We appreciate your patience and loyalty as an Xfinity customer. Let's get your TV service back to normal so you can enjoy your favorite shows without interruptions. If you have any more questions or need further assistance, please don't hesitate to ask.
XfinityWilliam
Official Employee
•
1.2K Messages
1 month ago
Thank you for reaching out to us. I understand how frustrating it can be when your TV channels are glitchy and keep freezing. Let's work together to resolve this issue for you. 😊
Troubleshooting Steps
Here are a few steps you can try to fix the issue:
Restart Your Cable Box: Unplug your cable box, wait for about 30 seconds, and then plug it back in. This can often resolve temporary glitches.
Check Connections: Ensure all cables are securely connected to both your cable box and your TV. Loose connections can cause signal issues.
System Refresh: Use the Xfinity My Account app to send a refresh signal to your cable box. This can help resolve many common issues.
Please let me know if you've tried these steps and if the issue persists. We can then explore other solutions.
We appreciate your patience and loyalty as an Xfinity customer. Let's get your TV service back to normal so you can enjoy your favorite shows without interruptions. If you have any more questions or need further assistance, please don't hesitate to ask.
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